Refund policy
A clear policy for digital access.
The library opens access to complete digital professional resources from the moment the licence period begins.
Refunds
The licence fee is not refundable once the licence period has started and the library has been made available. This reflects the immediate access to downloadable, complete digital resources.
Automatic renewal
Each licence renews automatically for the same term and at the same listed price unless renewal is stopped. The amount, interval and renewal terms are shown before purchase. An email is sent before the renewal charge.
Stopping renewal
You can stop renewal from the billing page in your account. Stopping renewal prevents the next charge. Access continues through the end of the period already paid for.
Help with a charge
If you believe a charge is incorrect, contact douniayourjourney@gmail.com with the email address used for your account and the relevant payment date.
Questions about your licence or access?
douniayourjourney@gmail.comLast updated: 13 August 2026